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making a booking - Advance Passenger Information

Advance Passenger Information (API or APIS) means your Passport details, and in some instances your contact information, which has to be provided to the authorities before you travel.

The UK Government (through the UK Home Office “E-Borders” scheme) require Air, Rail & Cruise Operators  (“carriers”)  to collect API from ALL passengers travelling internationally into and out of the UK.  You can read more information on the UK E-Borders scheme, click here. 
In addition to the UK Government requirements, the Governments of the countries listed below also require Carriers to collect API from all passengers:

USA
Mexico
Canada
Spain
Caribbean (CARICOM states): Grenada, Trinidad & Tobago

The Data required currently is:

Passport Number
Country or State which issued Passport
Expiry Date of Passport
Given (first and middle) names - as they appear in the passport
Last or Surname - as appears in the passport
Gender
Date of Birth
Nationality

For passengers travelling to the USA, Carriers must also collect:

Country of permanent residence
Destination First Night Stay Address in US for all passengers except US Citizens or residents
Some Governments may also require Carriers to provide access to booking data, which may contain other passenger information.
 
We will only provide each country's Customs & Immigration authorities with the relevant API or booking data required by law. This is governed by Data Protection laws applicable in the UK and the requesting State.
 
Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We cannot accept responsibility for incorrect or incomplete data provided, if you are unable to travel for any reason relating to the provision (or omission) of API data,  no refunds will be available.

How can I provide my API data?

Please go to the following secure Web “portal” and key in the lead passenger’s surname and also the booking reference to enter the required information. You must enter all the required details for all passengers on the booking. 
You can re-enter the data if you've made a mistake, but you will not be allowed to change the  names supplied at time of booking so please ensure they match those on passenger's passports.

What if I need to change a passenger's name?

You must contact our Call Centre first, as any name-change will be subject to normal Booking Conditions and may attract a charge. It is absolutely imperative that the names on the booking match those on the Passports of those travelling, and that this in turn matches API Data.

When do I need to have provided my API by?

Ideally you should provide the API data as soon as possible after the booking has been made as we can accept data from the moment that you receive details of the APIS Portal. The absolute latest that we can accept your API data by is 4 days prior to travel.


Notice regarding the use of personal details of passengers travelling to the Caribbean

Specifically:

USA whereby advance passenger data, required by and provided to CARICOM States for border security purposes, will be passed to the USA Department for Homeland Security for processing. The UK Information Commissioner's Office (ICO) has accepted that this will not breach the Data Protection Act but has advised carriers operating to CARICOM States to make passengers aware that personal information provided by them may be passed on for processing as above.
 

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