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making a booking - booking confirmation faqs

How do I know if my booking has been confirmed?

You will receive a confirmation email to the address that you enter into the Personal Details screen when booking online. This will contain the full details of what you've booked, for whom, the costs and a booking reference. Please retain this confirmation email. If you do not receive this email, please call us on 0871 42 38 422, selecting the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary). You may also receive written confirmation within 10 working days of making a booking along with any insurance booking documents.


When will I receive my tickets?

Full details of your holiday will be dispatched to you approx 7 to 10 working days before departure. If you have not received these within 5 working days of your departure, please call us on 0871 42 38 422, selecting the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary).

It is vital that you check the information on your travel documentation to ensure everything is correct. Flight details are subject to change at any point so it is vital that you check your departure time, airport and terminal. Also, the names on your ticket must be your passport names.


Can I change, cancel or make additional payments to my holiday online?

It is not possible to make any changes to your booking online. Please call us on 0871 42 38 422, selecting the option for existing customers and we'll be happy to help make changes or take additional payments (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary). Cancellations need to be confirmed in writing by the lead passenger who made the booking to Refunds Department, Cosmos Holidays plc, National Call Centre, Dale House, Tiviot Dale, Stockport, SK1 1TB.


What do I do if my booking details are incorrect?

It is vital that you double-check your booking confirmation and travel documents for any misspellings or other booking errors. If any aspect of your booking is incorrect, please call us as soon as you receive your tickets or booking confirmation on 0871 42 38 422, selecting the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary). Changes to bookings may incur charges, depending on the type of change or 3rd party supplier fees.


How can I book a specific dietary meal e.g. gluten free, vegetarian, nut free etc?

For all in-flight meal requirements please contact us on 0871 42 38 422 (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary). These can be arranged up to 4 working days prior to departure. Some airlines may charge a further supplement and you will be advised of the cost where applicable.


How do I find out if my chosen holiday caters for wheelchairs or those with walking difficulties?

If you need further information on your chosen accommodation, other than what is provided on our website, please contact us on 0871 42 38 422 selecting the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary).


How do I arrange assistance at the airport due to a medical condition/disability?

Assistance at the airports can be arranged up to 4 working days prior to your departure date. Please contact us on 0871 42 38 422, selection the option for existing customers (Calls to this number cost 10 pence per minute from a standard BT landline. Calls from other networks and mobiles may vary).

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Why choose Cosmos?

  • No debit card fees
  • Low deposits
  • Baggage included
  • Over 50yrs experience
  • All holidays ATOL protected
  • In conjuction with TripAdvisor
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