0843 227 1464

  1. 1. Holiday Results
  2. 2. Customise Package
  3. 3. Names & Extras
  4. 4. Payment

Flight Terms - If we change or cancel your flight before you depart

Our programme is planned many months in advance and occasionally we may have to make changes to and correct errors in published details both before and after bookings have been confirmed and we may also cancel confirmed bookings. We reserve the right to do so.

Occasionally we have to make a "significant change". A significant change is a change made before departure which we can reasonably expect to have a significant effect on your travel arrangements. Significant changes are likely to include (but are not limited to) the following when made before departure:

• A change in the time of departure or return by more than 12 hours from the original.
• A change of your departure airport (except between any of Gatwick, Heathrow, Luton and Stansted).
• A change of destination airport where it can reasonably be said that the new destination airport is more inconvenient for you.
• A change of your date of departure (please note that a flight which was scheduled to depart between 22.00 hours and 04.59 hours but which is changed to depart after midnight (or moved forward to depart before midnight) is not treated as a change of date).
• A change in your flight from a day flight to a night flight if the time of your UK departure has changed by more than 4 hours. A night flight is one planned to depart from the UK between 22.00 hours and 04.59 hours.

We will work on the basis of the flight times shown on your original Confirmation/Invoice in deciding whether there has been a significant change to your arrangements as set out above.

If after making your booking we are advised that an aircraft will stop en route, we will advise you as soon as reasonably possible. However, such a change does not constitute a significant change.

If we make a significant change or cancel your booking we will tell you or your travel agent as soon as possible. If there is time to do so before your departure we will offer you one of the following options (as applicable in the circumstances):
(1) accept the change and receive compensation as shown in scale A below; (2) cancel or accept the cancellation and receive a full refund with compensation as shown in scale B below; or (3) (if we can and there is time to do so before departure), we will also offer you at least one alternative flight (if this is less expensive than your original flight we will refund the difference but if it is significantly more expensive we will ask you to pay the difference) together with compensation as shown in scale A/B below as appropriate.

If you decide not to take the alternative we specifically offer you, you may purchase any other
available flight from us at the applicable price.

 
Compensation for each full fare-paying passenger
 
 
Scale A If you accept
 
 
No. of days notice we give you before departure
Compensation in £s sterling
 
0 - 7 Days
40
 
8-14 Days
30
 
15-28 Days
20
 
29 - 56 Days
10
 
57 - 70 Days
5
 
71 Days or more
Nil

 
 
Scale B If you cancel
 
 
No. of days notice we give you before departure
Compensation in £s sterling
 
0 - 7 Days
20
 
8-14 Days
15
 
15-28 Days
10
 
29 - 56 Days
5
 
57 - 70 Days
5
 
71 Days or more
Nil
 

In the case of a significant change, if you wish to cancel your flight or accept any reasonable alternative we can offer you, you must tell us within the time mentioned when we notify you about the significant change or, if no time limit is mentioned, within 7 days of our notifying you. If you do not do so, we are entitled to assume that you wish to accept the changed arrangements. If you choose to accept the change or any reasonable alternative flight we can offer you, we will, where applicable, reduce the price of your flight by the compensation shown in the table below. If you choose to cancel your flight we will refund any money you have paid to us, as well as paying you compensation on the scale below (please note, we will only make one such reduction or payment per person).

In the case of a cancellation, if you wish to accept any reasonable alternative we can offer you, you must tell us within the time mentioned when we notify you of the cancellation or, if no time limit is mentioned, within seven days of us telling you or we are entitled to assume that you require a refund. If you choose to accept any reasonable alternative flight we can offer you or purchase another flight from us, we will reduce the price of your flight by the compensation shown in the table above. If you choose to cancel your flight we will refund any money you have paid to us, as well as paying you compensation on the scale shown in the table above (please note, we will only make one such reduction or payment per person) 

However, please note that compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where we are forced to make a change or cancel as a result of any of the events listed in clause 4 (Important note) below. No compensation is paid for minor changes, nor do such changes entitle you to cancel or change your flight without paying our normal charges. A minor change is any change which we could not reasonably expect to have a significant effect on your travel plans. No compensation or alternative flights will be offered to you if we cancel your booking because you fail to comply with these booking conditions (including, but not limited to, if you fail to pay on time).

Very rarely, we may be forced by "force majeure" (see clause 4) to change your return flight after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.

At the time of making your booking direct with us or through your travel agent, we will advise the most up to date timings before the booking is confirmed. Timings are for guidance only and may change. The actual timings will be shown on your airline itinerary or on your tickets, which you must check very carefully. It is possible that timings may be changed even after itineraries/tickets have been dispatched - we will contact you as soon as possible if this occurs. Save for where provided above, such a change shall constitute a minor change.
 

Back to Terms & Conditions
Travelling to (destination/hotel/villa)

Show destinations

Departing from
Holiday dates

You've selected: Sat 25 Oct 2014

Sat 01 Nov 2014

You've selected: Sat 01 Nov 2014

For this many people
Number of adults, children and infants in room 1  
Number of adults, children and infants in room Room 1

Show more search options

Property type
Board basis
Minimum rating

Why choose Cosmos?

  • No debit card fees
  • Low deposits
  • Baggage included
  • Over 50yrs experience
  • All holidays ATOL protected
  • In conjuction with TripAdvisor
TripAdvisor