The ABTA arbitration scheme provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or abta.com
You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation. Under no circumstances is The Company liable for any errors or omissions in the information provided by you to complete the reservation. If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all fees assessed due to incomplete, erroneous or inaccurate details.
All airlines are independent of The Company; The Company does not own, manage or operate any air carrier or aircraft. Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services.
Additional per person, non-refundable, non-transferable deposits and payments are required for intra-trip air. These are in addition to the deposits and payments above. Pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the information below.
Flex-Air, Instant Purchase Air and Intra-Trip Air:
• Flex-Air allows flexibility and in most cases if you want to make changes to your trip schedule with lower revision fees.
• Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.
• Intra-Trip Air: Intra-trip air may be Flex-Air or Instant Purchase Air depending on the product. This will be explained at the time the reservation is made. Trips may only offer one air option and are dependent upon product and destination.
Depending on product and destination, some trips may only offer one air option.
After your airfare is booked, any revisions you make may incur fees. This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other). At the time of the request, fees are applied and payable immediately. The Company is not liable for necessary amendments due to errors in the information provided by you. See “Accuracy of Invoice Details” above for your responsibilities and liability. If requested, an early ticketing fee of £35 per reservation will be collected prior to ticketing
| Air Product | Air Deposit | Air Final Payment | Air Cancellation Fees |
| (£ GBP) | (Days to Commencement of Services) | ||
| International Air | 0 | 0 | |
| Flex Air | Included with air deposit | Per product schedule above | Per product schedule above |
| Instant Purchase Air | Full ticket amount at time of reservation | At time of reservation | 100% including processing fee* applicable 24 hours after reservation. |
| Intra-Trip Air | 150 - 300 | Per product schedule above | Per product schedule above |
Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
The Company is not responsible or liable for any airline cancellations, schedule changes or delays. Prior to check-in, for airfare purchased through The Company, The company is not responsible or liable for any airline cancellations, schedule changes or delays, including a change of your departure airport After you check-in, The Company can no longer assist you and you must work with the airline directly to arrive at your destination. The Company is not liable for expenses you incur if you miss your flight or flight connection. Any amendments you make voluntarily to your air or air schedule may incur change fees or additional charges up to the full ticket price. These are your responsibility to pay
Onboard an Avalon Waterways river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available for each Avalon ship upon request or on the AvalonWaterways.co.uk website.
In the sole discretion of The Company or the Ship’s Operator or Captain, The Company may refuse transport to you or may require you to disembark if it is reasonably believed that you;
• are dangerous to others or to yourself;
• have engaged in, are engaged in, or are threatening to engage in behaviour that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers (including Service Providers), The Company representatives, or crew members, including, but not limited to, behaviour that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
• have failed or refused to follow, or are failing or refusing to follow The Company’s rules and procedures or the instructions of the Company, its representatives, or the crew members. In the event you are removed, you may be left at any city, port or place the ship calls without any liability to The Company or its representatives. The Company shall not be required to refund any portion of the fare paid by you if you are removed pursuant to this section.
In the event you are removed, The Company will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. We shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.
In the case of billing errors, The Company reserves the right to re-invoice you with correct pricing.
Cancellations
The Company reserves the right to cancel, change or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labour or Force Majeure Event (see under "Unavoidable & Extraordinary").
In the event of a cancellation by The Company before departure, The Company will try, at your discretion, to rebook the same trip with different departure date or a similar trip, but there is no guarantee of availability. The Company will refund the difference in price if the alternative is lower. You are responsible for additional costs if the alternate is higher. If this rebooking option is not acceptable to you, The Company’s only responsible for a Force Majeure event is to refund the amounts paid by you for the reservation.
In the event of a cancellation by The Company prior to departure or during your trip for conditions under Force Majeure, The Company will provide a future travel/booking credit for the portion of your trip impacted. Future travel/booking credit will be redeemable for travel with The Company for one year past your original trip start date. If a future travel/booking credit is not acceptable to you, in the majority of Force Majeure situations, you can notify the company. The Company’s only responsibility is to refund the amounts paid by you for the portion of your trip impacted.
Changes
The Company can change your trip price after you’ve booked, only in certain circumstances:
Changes in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources, the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports or exchange rates mean that the price of your travel arrangements may change after you have booked. However, there will be no change within 20 days of your departure.
The Company will absorb, and you will not be charged for, any increase equivalent to 2% of the price of your trip, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this results in an increase equivalent to more than 8% of the price of your travel arrangements, you will have the option of accepting a change to another trip if we are able to offer one (we will refund any price difference if the alternative is of a lower value), or cancelling and receiving a full refund of all monies paid, except for any amendment charges. Should you decide to cancel: 1) you must do so within the time period shown on your final invoice 2) We will provide a refund of insurance premiums paid to us if you can show that you are unable to transfer or reuse your policy.
Should the price of your trip go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
The Company is able to make changes to any aspect of your booking. If the change is insignificant, we will ensure that you are notified about it. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers.
Where we are forced to make significant alteration to any of the main characteristics of the arrangements you can accept the change offered, cancel free of charge and receive a refund or book an available alternative holiday of a similar standard. Again, the Company will refund the difference in price if the alternative is lower and you are responsible for an additional cost if the alternate is higher. Please see our `Significant Change' Section for a non-exhausted list of examples of what is classed as a significant change,details of any compensation that may be payable and further terms that apply inthe event of a significant change
https://www.cosmos.co.uk/support/significant-change-information/
The Company is not liable or responsible for any arrangements made independently of the Company. The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, and excursions.
The Company Contact If you wish to inquire about any services, ensure all correspondence is received by Customer Services Department, Avalon House, Lower Mortlake Road, Richmond, TW9 2JY or email sent to service@cosmos.co.uk
Any complaint or claim involving your trip or the services offered by The Company or involving the negligence of any suppliers (including Service Providers), subcontractors, or agents in relation to any service provided to you must be made to the Tour or Cruise Director or Local Host® immediately while on the trip. Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.
No person, other than an authorized representative of The Company by a document in writing, is authorised to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions. A provision of these Terms may not be waived or varied except in writing, signed by the party or parties to be bound.
The Company reserves the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company. The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.
At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required. The deposit amount is dependent upon the trip and services booked. See the chart in the Deposit Amount, Final Payment Dates & Cancellation Fees Schedule.
Amounts listed below are per person. Final payment dates are determined on days prior to the commencement of services. Cancellation fees are calculated based on the days prior to the commencement of services. Cancellation fees include all services on the reservation.
Globus and Cosmos Escorted Tours - Deposit -Europe 150, 200 All other destinations. Final Payment Date - 45 days before Cancellation Fees: 45-22: 20% 21-8: 30 % 7-1: 50% <1: 100%
Cosmos Stay & Explore Escorted Tours - Deposit - 50, Final Payment Date - 45 days before Cancellation Fees: 45-22: 20% 21-8: 30 % 7-1: 50% <1: 100%
South America, South Pacific, Africa, Asia - Deposit - 200 Final Payment Date - 60 days before Cancellation Fees: 60-22: 20% 21-8: 30% 7-1: 50% <1: 100%
Avalon Waterways Deposit 2020/2021 departures - 300 Europe, 500 non-Europe
Final Payment Date - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Avalon Waterways Deposit 2022 Departures - 200 All destinations (except The Delfin)
2022 cruises on the Delfin deposits are 400
Final Payment Date for all departures - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Monograms Independent Trips - Deposit - Europe 150, 200 All other destinations, Final Payment date - 45 days before Cancellation Fees: 45-22: 20% 21-8: 30% 7-1: 50% <1: 100%
Antarctica Deposit - 1500 Final Payment Date - 90 days before Cancellation Fees: 90-61: 35% 60-15: 75% <15: 100%
Botswana - Deposit - 800 Final Payment Date - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Cruises on the Delfin III - Deposit - 500 Final Payment Date - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Galapagos Cruises, Cruises on Stella Australis, Iberostar Grand Amazon, Ocean Atlantic, and hotel stays on the Galapagos Islands - Deposit - 200 Final Payment Date - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Globus and Cosmos Escorted Tours with Intra-Trip Air - Deposit -300 Final Payment Date - 45 days before Cancellation: 45-22: 20% 21-8: 30% 7-1: 50% <1: 100%
Greece, Israel Jordan,Egypt, Turkey, Iceland, Escapes by Globus - Deposit - 150 Final Payment Date - 60 days before Cancellation Fees: 60-31: 50% 30-2: 90% <2: 100%
Holland America Cruise Line - Deposit - 200 Final Payment Date - 75 days before Cancellation Fees: 75-57: 20% 56-29: 50% 28-16: 75% <16: 100%
Indian Pacific or Ghan Train Deposit - 200 Final Payment Date - 120 days before Cancellation Fees: 120-91: 10% 90-61: 20% 60-46: 30% 45-1: 50% <1: 100%
Mamanuca Island Fiji Deposit - 200 Final Payment Date 60 days before Cancellation Fees: 60-22: 25% 21-15: 50% 14-7: 75% <7: 100%
North America Trains Deposit - 200 Final Payment Date 65 days before Cancellation Fees: 65-47: 50% <47: 100%
Norwegian Cruise Line Deposit - 200 Final Payment Date 110 days before Cancellation Fees: 110-75: 20% 74-30: 50% 29-8: 75% <8: 100%
Russia Cruises Deposit - 150 Final Payment Date - 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
The Camino, A Walking Tour Deposit - 150 Final Payment Date 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Oberammergau Passion Play 2022 – Avalon Waterways- 200 initial deposit plus additional deposit due on June 15 2021, Final Payment Date 90 days before Cancellation Fees: 90 – 60: 35% 59-30: 50% 29-1: 80% <1: 100%
Oberammergau Passion Play 2022 – Globus & Cosmos - 200 initial deposit plus additional deposit due on June 15 2021, Final Payment Date 45 days before Cancellation Fees: 45 – 22: 40% 21-8: 60% 7-1: 80% <1: 100%
We are a member of ABTA, membership number V3031, and are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct, disputes arising out of or relating to this contract which cannot be amicably settled may be referred to arbitration.
Due to heightened security, many countries have adopted practices to prevent international abductions of children. It is your responsibility to know, understand and ensure you have the proper documentation for travelling with minors.
Full payment is required by the final payment date. The final payment date is determined upon the trip and services booked. See section “Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules”
If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation will be cancelled, and your deposit and airfare will be forfeited.
Reservations made after the final payment date require full payment at the time of reservation and will include any late reservation fees.
We provide full financial protection for our package holidays sold in and to UK residents only in the following ways:
For ATOL protected flight or flight-based holidays this is through our Air Travel Organiser’s Licence number 1082. When you buy an ATOL protected flight or flight inclusive holiday from us (or our authorised Travel Agent if you did not book directly with us) you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.
When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond held by ABTA. For further information please see abta.com.
It is our duty, where we act as the Package Organiser, to ensure that you have been provided with all details set out here https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/1 before the booking is made. If you have not been given sufficient information please let us know immediately.
You should also be provided with all the following information as set out here https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/5 which will be provided in the package travel contract. If you have not been given sufficient information please let us know immediately.
More information on key rights under the Package Travel and Linked Arrangements Regulations 2018 can be found here https://www.legislation.gov.uk/ukdsi/2018/9780111168479/schedule/2
The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). To the extent permitted by any relevant local law, where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g, the Warsaw Convention, the Montréal Convention for international travel by air, any conventions, regulations or any ther laws on Air Carrier Liability for air carriers and the Athens Convention for international travel by sea) in that situation.
These Terms and Conditions are governed by English law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements (excluding insurance premiums and amendment charges), unless a lower limitation applies to your claim.
Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the travel services that make up your trip. These terms are incorporated in to your reservations; and
b) Any relevant international convention, including but not limited to the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Conventiaon in respect of the provision of accommodation, which limite the amount of and conditions under which compenstaion can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any relevant conventions.
If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.
Cosmos is a Member of ABTA with membership number V3031, and licensed by the Civil Aviation Authority (ATOL number 1082). ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA's Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London SE1 9EQ. Tel: 020 3117 0500 or abta.com/
You may cancel your reservation by notifying The Company. Calculation of cancellation amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification. Please see the `Deposit Amount,Final Payment Date & Cancellation Fee Schedule' section for more information.
You may transfer your reservation to another person who satisfies all the conditions that apply to the reservation, by giving The Company notice in writing as soon as possible and no later than 7 days before departure. Both you and the new traveller will be responsible for paying all costs associated and incurred in making the transfer.
Restrictions & Minimum Age
The minimum age to participate in any Globus and Cosmos travel service is 5 years of age and the minimum age for Avalon Waterways is 8 years of age, unless otherwise specified in the chart below. An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations. You are responsible for the behaviour, security and supervision of all minors on your reservation.
| Victoria Falls Safari Club | 10 |
| Botswana Lodges & Camps | 12 |
| Sanctuary Swala | 6 |
| Iberostar Grand Amazon | 10 |
| Sydney Harbor New Year’s Eve Cruise | 18 |
| Oberammergau Globus and Cosmos 2022 | 6 |
| Las Vegas | At least one participant must be 21 or older |
| Holland America or Norwegian Cruises | At least one participant must be 21 or older |
| Monograms Trips | None unless specified above |
Reductions
Price reductions may be available to minors (see chart below). Reductions only apply when sharing accommodations with two adults using existing beds. Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout. You are solely responsible for these costs. Reductions are off the base land price only and do not include airfare. Final reductions are quoted with your reservation.
Monograms: Asia, South Pacific, Africa, South America |
Under 2: Free of charge2-17: 10%No reduction on Galapagos cruises or Galapagos hotel stays; cruises on Stella Australia, Ocean Atlantic, or Iberostar Grand Amazon |
Monograms: Europe |
Under 2: Free of charge2-11: 25%12-17: 10% |
Avalon Waterways |
No reductions |
Escorted Globus & Cosmos |
5-17: 10%(2021) 8-17 10% (2020)No reductions on Escapes by Globus |
Prices shown are per person, based on two people sharing a room. Prices do not include airfares, except where noted on specific itineraries, and are subject to change without notice. Pricing for our trips and services are subject to change at any time prior to receipt of full deposit. Once The Company processes payment for services of the full balance, the price is guaranteed not to increase unless you amend your reservation. Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your trips and services may change after you have booked. However, there will be no change after the balance of the trips and services is paid in full or within 20 days of departure. We will absorb and you will not be charged for any increase equivalent to 2% of the price of your trips and services, which excludes insurance premiums and any amendment charges. You will be charged the amount over and above that, plus an administration charge of £1 per person together with an amount to cover agents’ commission (if applicable). If this means that you must pay an increase of more than 8% of the price of your travel arrangements, you will have the options set out in the Subject to Change Holidays section of these Booking Conditions. Should the price go down any difference in price will be refunded to you. However, please note that trips and services are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place
On or Before the Final Payment Date
All revisions to a reservation will incur a minimum £35 per person fee plus any airline change fees up to full airfare amount. These fees are non-refundable.
After the Final Payment Date
Any change to a participant’s name, trip date, or itinerary after the final payment date is treated as a full cancellation and new reservation. All cancellation fees apply in these instances. All other revisions apply the same revision fee as above.
Any request for refunds is subject to these Terms.
Airport Transfers
Airport transfers are complimentary with air booked through The Company on qualifying flights and dates. Not all flights or dates qualify. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers.
Airport transfers are not available in North America unless otherwise specified in the itinerary.
Private Touring
Changes made en route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc...) are not refundable nor exchangeable for other services.
Unused Services
No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.
The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time. You acknowledge and agree that our Service Providers may reserve similar rights regarding their services. You agree to abide by such conditions, and further agree to indemnify and hold us harmless against any exercise of such rights by any Service Provider.
Departures in 2022 advertised with ‘subject to itinerary modifications’ will have full details available with the release of the 2022 tour or cruise departures. The Company will notify you via email when the final itinerary is available.
Any special requirements or disabilities must be disclosed to The Company at the time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant. If The Company has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the Tour.
Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services (Service Providers) are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates. From time-to-time, and for the purpose of identifying those Service Providers as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos, Monograms or Avalon Waterways” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by Service Providers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control, or the right to direct or control by The Company of services that are provided by the Service Providers, or of the employees, servants, or agents of the Service Providers. All certificates and other Trip Documents for services issued by The Company are subject to the Terms & Conditions specified by any of our Service Providers, which are available upon request, and to the laws of the countries in which the services are supplied.
Seat assignments are not guaranteed even after they are assigned and The Company has no control over airline seat assignments. Airlines and The Company reserve the right to change seat assignments at any time without notice, for any reason. Most airlines charge a fee to pre-book a seat.
After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company, depending on the circumstances, The Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.
Cosmos Tours Limited is an independent company (“The Company”) licensed to market and distribute travel products under the Globus, Cosmos, and Avalon Waterways brand names, and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts with third-party suppliers.
AVALON WATERWAYS, and other AVALON formative marks, are trademarks and service marks owned and/or applied for and/or registered by Avalon Waterways, Inc., in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways, Inc.
COSMOS and ADVENTURE IS KNOCKING are trademarks and service marks owned and/or applied for and/or registered by Cosmos European Travels AG, in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademarks and service marks COSMOS and ADVENTURE IS KNOCKING, owned by Cosmos European Travels AG.
GLOBUS is a trademark and service mark owned and/or applied for and/or registered by Globus Gateway Ltd., Inc., in the European Union Intellectual Property Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademark and service mark GLOBUS owned by Globus Gateway Ltd., Inc.
A WORLD BEYOND is a trademark owned and/or applied for and/or registered by Globus Gateway Ltd., Inc., in the U.S. Patent & Trademark Office and in other global jurisdictions. Cosmos Tours Limited, is an authorised user of the trademarks A WORLD BEYOND owned by Globus Gateway Ltd., Inc.
It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel. You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation. The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.
In the event of a Force Majeure Event ( as defined below) The company shall be excused, discharged and released from performance to the extent such performance is so limited or prevented, without liability of any kind due to any unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. The Company assumes no liability for any loss, damage or entry of any nature in whole or in part resulting from an Act of God or any other condition outside The Company's control (Force Majeure Event) including without limitation.
• Fire • Landslides • Volcanic eruption • Inclement weather • Environmental pollution or contamination • Earthquake • Low or high water levels • Flood • Water or power shortages or failures • Tropical storms or hurricanes • Riots or civil commissions or disturbances or any other acts of similar nature • Sabotage • Strikes of labour disruptions • Arrests • Restraint of rulers or peoples • Expropriations • Acts of terrorism • War • Insurrection • Quarantine restrictions • Government health advisories or warnings or alerts of any kind of nature • Government seizures • Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization • Damages to its facilities or the travel supplier and its facilities • Or any other unforeseen circumstances or any other factors unforeseen the company that adversely affects or hampers its ability to fulfil any of its contractual conditions.• Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.• If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday. • Unforeseen consequences of Brexit.
If it is impossible to ensure your return as scheduled due to unavoidable and extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit does not apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notified us of these needs at least 48 hours before the start of your holiday.
In accordance with the Unavoidable & Extraordinary section, in the event that we are unable to provide or perform your holiday arrangements as a direct result of the UK’s exit from the European Union the cancellation provisions in the Subject to Change Holidays section will apply. This will be considered an unavoidable and extraordinary circumstance for which we cannot be held liable.
Signing of a Covid 19 Health & Safety Waiver is required for travel with The Company. You will not be allowed on trip without signing the waiver and you will be subject to the cancellation fees above. You can view a copy of the Covid 19 Health & Safety Liability Release by accessing the following link;
Signing of a Liability Release is required on Avalon Waterways cruises and for the activities that have higher levels of participation on all cruises. On the first day of the cruise, the Cruise Director will ask you to sign the Liability Release.
Signing of a Liability Release is required on Cosmos river cruises that include biking. You will be required to sign this Liability Release prior to departure. Your reservation will be cancelled if this Liability Reliease is not returned to The Company before your departure.
View Cosmos River Cruise Waiver »
Signing of a Liability Release is required. You will be required to sign this Liability Release prior to departure. Your reservation will be cancelled if this Liability Reliease is not returned to The Company before your departure.
During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of The Company.