Booking Conditions

Frequent Flyer mileage accrual is at the discretion of the airline(s), and is not always granted for airfare purchased through The Company. The Company has no liability if accrual is denied and/or if upgrades are not allowed. Many airlines do not permit upgrades on airfare purchased through The Company using frequent flyer miles, status or certificates. This is at the sole discretion of the airlines.Cancellation fees, as noted above, will apply to all airfare, regardless of accrual grants.

Your reservation is confirmed when your initial deposit payment is processed. Your invoice, when documented as payment received, is confirmation of services on the reservation.

Additional Terms & Conditions apply to Group reservations The Company provides these Group Reservation Terms & Conditions at the time the Group reservation is made or upon request. For group reservations please call us on 03308081987 or alternatively email us at groups@cosmos.co.uk

Immediately after making your reservation, you must complete the Guest Check-In process to register for your trip. Completing Guest Check-In is required prior to participating in services provided by The Company. Services will not be provided if you do not complete Guest Check-In and you will be subject to cancellation fees.

During Guest Check-In, you will be asked to verify the names on the reservation, provide at least one email address for reservation communications, and acknowledge and accept Terms & Conditions and a Health & Safety waiver for your trip. .

Guest Check-In will be available for 2021 reservations starting September 2020.

To make your holiday booking, see your Travel Agent, visit cosmos.co.uk, or call us on 03308081987. Calls to 0330 numbers cost the same as a call to a 01 or 02 national number whether from a landline or mobile. Calls are also included in any bundle you may have with your phone provider.

Unless specifically noted in your trip itinerary, the following is not included in your reservation.

• airfare to and from the start of your trip; • excess baggage fees; • agricultural tax; • other per-person taxes imposed by government entities; • passports; visas; vaccinations; • gratuities to your Tour Director, Cruise Directors on non-Avalon Waterways, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; • laundry; telephone; minibar; • entry/exit fees at airports; • alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or onboard your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant); • airport transfers on non-qualifying flights; • North America transfers for 2021 departures onward • optional excursions; • porterage at airports  and train stations.

The Company accepts payment by credit and debit card or a bank transfer.