Photographs or pictures appearing in this brochure or our website should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown on the holiday pages are current at the time of printing and may not reflect the actual routing should the itinerary change.
All information contained on our website or in our brochures, or which is otherwise produced or published by us is based on information available at the time of publication. We reserve the right to change any website prices or other information before your booking is confirmed and the amended information will then form part of your contract with us. If any part of these Booking Conditions is found to be unfair or unreasonable, the remaining terms will still be valid. Whilst every effort is made to ensure the accuracy of this brochure, our prices, and other information at the time of publication, regrettably errors do occasionally occur. We reserve the right to correct errors prior to confirming your booking. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.
All Tour Directors, Local Hosts and Local Guides, speak English, and all commentary and instructions are conducted in English only. For your safety and enjoyment, you must be able to read, understand and speak English.
Gratuities are not included for services unless otherwise stated. Therefore, any gratuities for your Tour Director, Local Hosts, Local Guides, driver, and ship’s crew are not included in the holiday price and are discretionary.
During local or national holidays or special events, peak seasons, on Sundays, and during religious occasions, certain facilities such as museums, churches, restaurants, sightseeing tours, hotels, and shopping may be limited or not available. Alternatives will be offered whenever possible. Cosmos cannot be held responsible for any closures, necessary itinerary changes, or curtails for any reason.
Christmas markets generally open in late November and close around the third week of December.
We like to reward our customers for their loyalty and we therefore offer a discount when another holiday is booked within 12 months of travelling.
Cosmos does not employ medical personnel. Any medical attention you require while travelling with us must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense. Cosmos cannot guarantee the availability of medical facilities or for the quality of the care or services.
Cosmos reserves the right to remove or quarantine any passenger who shows signs of illness, or who poses a threat to the safety and health of other passengers. Removal or quarantine of passengers for any health, safety, or behaviour-related assessment is at the sole discretion of Cosmos. Any costs incurred for medical assessments, diagnosis and/or any other medically-related charges are your responsibility to pay and are due at time of services. Passengers will be allowed to re-join Cosmos with confirmed medical certification from a licensed health practitioner indicating fit to travel without causing harm or posing a safety threat to other passengers.
Medical care overseas can be expensive for this reason you must insure yourself against the possibility of injury and sickness requiring treatment on holiday. We recommend insurance which is arranged by Holiday Extras please see our website for details
Cosmos follows a mandatory, daily seat rotation on the coaches. For the enjoyment of all passengers, you must adhere to the rules of the Tour Director regarding seat rotation. Alcohol consumption is not allowed on board our coaches.
Many local laws require the use of seatbelts while travelling. When seatbelts are provided, you are responsible for wearing your seatbelt. Cosmos is not liable, nor are our service providers, for any injury, loss, damages, claims or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the coach is equipped with them.
It is your responsibility to ensure that you check with your airline and if applicable your cruise ship for any rules and travel date restrictions. They may also require that you obtain a letter stating that you are fit to travel from your GP or midwife.
Smoking is not allowed on transportation that is exclusively provided by Cosmos. On cruise ships, smoking is restricted to certain areas of the vessel. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars or any other smoking device.
Many hotels, restaurants and other venues are smoke-free or have non-smoking regulations in public spaces. Smoking may be restricted to certain areas or not allowed. You are responsible to abide by all third-party smoking policies.
Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but we cannot guarantee availability.
Any carriage or possession of illegal drugs will result in immediate termination of the Cosmos holiday. You are responsible for knowing and observing the licensing laws for drug possession for all countries and states you are visiting. Repatriation is at your expense.
Be aware that during your participation on holidays operated by Cosmos, certain risks and dangers may arise beyond our control, including but not limited to: the hazards of travelling in undeveloped areas; travel by boat, train, automobile, aircraft, or other means of transportation; forces of nature; political unrest; acts of lawlessness or terrorism; and accident or illness in remote regions without means of rapid evacuation or medical facilities. Cosmos will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While Cosmos will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a holiday and/or optional excursions you agree that you will hold Cosmos harmless regarding any provision of medical care or the adequacy of any care rendered. Cosmos is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold Cosmos harmless for such.
No weapons of any type are permitted on Cosmos holidays at any time. This includes, but is not limited to, firearms, knives, mace, brace knuckles, and other weapons of any type.
Due to heightened security, many countries have adopted practices to prevent international abductions of children. If a child will be travelling with adults other than the parents or with only one parent, it is recommended that a notarised letter be written by the parents or non-travelling parent granting authorisation to travel, including the dates of travel. We suggest that you also contact the appropriate consulate and airlines, as they may have additional requirements or recommendations.
Cosmos provides a safe and comfortable tour or cruise to our customers. We do not discriminate against any person based on disability and shall make every effort to accommodate the needs of persons with disabilities. The safety of customers considering all relevant safety regulations and the structure of the holiday will be our paramount consideration.
You must report to us at the time the reservation is made any disability requiring special attention while on holiday. Cosmos will make reasonable efforts to accommodate the special needs of disabled travellers, but it is not responsible in the event it is unable to do so nor responsible for any denial of services by air carriers, hotels, restaurants, or other independent suppliers. Cosmos does not provide personal services (such as pushing a wheelchair, assisting with walking, etc.) and does not provide individual assistance to a holiday participant for walking, dining, getting on and off coaches, cruise ships, and other vehicles, or other personal needs. A qualified and physically-able companion should accompany travellers who need such assistance.
If we are not notified at time of reservation of any disability requiring special attention, Cosmos reserves the right to cancel your booking or terminate your holiday if your special needs or disabilities are not suitable for the holiday, pose a threat to the health and safety of other participants or if you are not travelling with a companion who provides all the assistance you require. Cosmos will not refund or cover any costs or expenses incurred for cancellation, booking, or termination of the holiday. Cancellation penalties, as above, apply.
Not all sightseeing stops/sites accommodate wheelchairs, and some locations and sightseeing activities require extensive standing, sitting, or walking sometimes on unpaved or cobblestone streets. Cosmos will not refund or cover any cost or expense incurred for any missed activities due to a participant’s inability to fully participate with the group. Most transportation services, including the touring motor coaches and cruise ships, are not equipped with wheelchair ramps. Motorised scooters and wheelchairs are not permitted on some tours or cruise ships. Please check at the time of booking. On river cruise ships all passengers must be able to negotiate 3 flights of stairs and embark or disembark the vessel if the ships are temporarily rafted together and double-docked
We have tour pace symbols that we use on our tour holidays to rate how active the pace of the tour is by describing the categories as `leisurely, comfortable, steady, active and on the go'. This provides a guideline for the level of fitness that is required and should be considered as part of your holiday decision.
Dietary requests and preferences must be provided to us at the time of booking.Generally, special dietary or meal requests cannot be processed and are subject to availability. There is no guarantee of availability, however, and there may be an additional charge associated with such request, which is payable by you at time of service.
It is your responsibility to verify all visa and passport requirements necessary for your holiday. You are responsible for obtaining independently and paying for all visas and entry documents, for meeting all health and other requirements, and for any documents required by the laws, regulations, orders, and/or requirements of the countries you will visit. Cosmos cannot accept liability for any passenger refused entry onto any transport or into any country due to failure of the passenger to carry correct documentation or adhere to specific entry and exit requirements. You should confirm the necessary requirements for visas via the Foreign and Commonwealth Office website which can be found at https://travelaware.campaign.gov.uk/.
You must have a passport to travel internationally. Most countries require that the passport be valid for at least six (6) months beyond the conclusion of your trip. Multiple-entry visas are required for some holidays. The process of obtaining a visa and/or passport can take up to three months or more.
Please check that each name is exactly as stated in the relevant passport. Please also check that all information which appears on the Confirmation/Invoice or elsewhere is correct and complete. If any information appears to be incorrect or incomplete, please contact us, or your Travel Agent, immediately.
It is a UK Government requirement for certain key passport & personal data to be provided for security reasons. You will be required to provide this information via our designated web portal, the link is provided in the important information section of your booking invoice. If you do not submit this data your booking may be subject to cancellation because the transport provider may be unable to allow you to travel. You must provide the data as soon as possible after the booking has been made and at least 4 months prior to departure. If you are booking within 4 months of departure you must submit the data immediately after booking. The absolute final deadline for data to be submitted is 4 days prior to departure although again we would encourage you to submit the data as soon as your booking has been made. Inaccurate or incomplete data could delay your journey, either at check-in or with the immigration authorities. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry or submit correct documentation or data.
Wi-Fi connectivity (for tours where Wi-Fi is available on the motorcoach) is provided by an independent third party with separate Terms & Conditions of usage and acceptance thereof. These can be found online or will be made available upon request. Wi-Fi connectivity is not guaranteed, and is often disrupted, unavailable, and slower internationally than you are accustomed.