All carriers are independent operators and are not owned, managed, or operated by Cosmos.
Cosmos is not responsible if an airline cancels, reschedules, or delays a flight for any reason on the day you travel outbound or return. You must work with the airline directly to reach your destination or to make any alternate arrangements, including amendments to return services. Airline fees often apply for modifications to air schedules not related to airline-imposed flight cancellations, reschedules, or delays. These fees will be payable to the airline directly at time of request. Under EU law (Regulation 261/2004) you have rights in some circumstances to refunds and/or compensation from your airline in cases of denied boarding, a cancellation, or delay to flights. Full details of these rights will be publicised at EU airports and will also be available from airlines. However, reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday cost from us. If your airline does not comply with these rules you should complain to their representative ADR provider, or in the absence of the same, the Civil Aviation Authority on 020 7453 6888 or at caa.co.uk/Passengers/Resolving-travel-problems/
EC Regulation No 2111/2005 requires the establishment of a Community list of carriers which are subject to an operating ban throughout the EU and publication of that list to passengers, see ec.europa.eu/transport/modes/air/safety/air-ban_en. If the assigned airline or any substitute airline is or becomes listed on the Community list, you may be entitled to reimbursement or re-routing if your flight is cancelled because it is subject to an operating ban. Further information can also be found on the CAA's website at caa.co.uk
If you miss your departure flight or connection, it is your responsibility to work with the airline on which you are ticketed to reach your destination. No refunds will be provided by Cosmos for portions of trips missed due to cancelled, rescheduled, or delayed flights after airport check-in, nor is Cosmos responsible for any additional expenses you may incur prior to joining your trip if you miss your departure flight or flight connection.
If an air schedule requires an overnight stay in a gateway city, Cosmos can assist you with hotel reservations; however, the cost of the overnight stay (including but not limited to hotel and meals) is at your expense. Air routings are subject to availability. Routings are not guaranteed and are subject to change at any time.
If you make your own flight arrangements, Cosmos will not be responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. We recommend that you do not purchase airline tickets with high penalty cancellation charges.
Please note that some airfares and/or airlines have strict restrictions and they may require full payment at the time of booking. When booking such flights you will be asked to pay for the cost of the flight upfront as well as the deposit as stated in the Holiday Deposit section. Once booked, such Instant Purchase Air flights are non-changeable and non-refundable from 24 hours after purchasing.
For delayed, lost or damaged baggage following a flight, you must report this immediately at the airport to the airline staff who will provide a Property Irregularity Report. Please note any claim in this respect would need to be made directly to the airline. The airlines have a deadline for making a claim and we would recommend that you check the individual airlines website for more detailed information. You can also see more detailed information on the CAA website caa.co.uk/Passengers/Resolving-Travel-Problems/Lost-delayed-or-damaged-baggage/
Porterage at hotels for one suitcase per person is included in the holiday price (where available) Porterage at hotels is not included on Cosmos Lite holidays. Porterage is also not included at airports/train stations, unless otherwise specified in your travel documents. Be prepared to carry your own suitcase on and off airplanes and trains and through airports and train stations and to/ from your hotel room where applicable. Regulations within most airports require customers to handle their own luggage through Immigration & Customs.
Your single bag should have dimensions not exceeding 30”x21”x11” and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any Cosmos booking. Some tours have more restrictive regulations than those listed above. Please refer to your Travel Documents for more information.
Carry-on bags should not exceed the dimensions of 12”x11”x 6”. For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motor coaches and mini- buses. Carry-on bags must be small enough to store in overhead lockers or under the seat in front of you on motor coaches and other transportation.
Air carrier restrictions may vary from the limitations listed above in clauses 36,37 & 38. Size and weight limitations for carry-on and checked baggage vary from airline to airline and even according to destination. Your baggage allowance depends on the terms and conditions of the applicable airline so please check directly with them prior to your departure. Cosmos is not responsible for additional fees imposed by air carriers for excess baggage, and these fees are not included in the holiday price. You will be required to pay these fees directly to the airline at check-in.
No responsibility is accepted by Cosmos for loss of or damage to baggage or any of the customers belongings throughout the duration of the holiday. Customers are strongly encouraged to not bring valuables such as jewellery and large amounts of cash. Any such valuables should not be left in baggage out of the control of the customer. Baggage insurance is highly recommended.
Due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided with dimensions not exceeding 30”x21”x11” (62” linear dimensions) or weight exceeding 33 lbs (15 kg), including hand luggage.
For vacations in Kenya and Tanzania; dimensions not exceeding 30”x21”x11” (62” linear dimensions) or weight exceeding 44 lbs (20 kg) in South Africa, Zimbabwe, and Botswana’s Chobe National Park; or dimensions not exceeding 26”x12”x10” (48” linear dimensions) or weight exceeding 44 lbs (20 kg) in Botswana’s Okavango Delta..
In Asia, vacations with intra-vacation air have a baggage weight limit of 44lbs (20kg), and in India 33lbs (15kg) per person. Baggage over these limits may incur additional fees which are not included in the vacation price and are payable at the airport to the airline directly.
All passengers must provide emergency contact details and passport information (when required) prior to travel. This includes a “Local” contact so that we can get in touch with friends or family in the rare case of an emergency as well as “On Tour” contact, i.e. mobile phone number for use by the Tour Director or Cruise Director. Emergency contact details can be provided through your travel agent, our administration team or in your `MyCosmos’ account
The hotels listed on the website or in the brochure are intended to be used on all departures; however, hotels are not guaranteed. Cosmos reserves the right to substitute other hotels than those listed on the itinerary pages. If a change becomes necessary for any reason, including alternate hotels for additional departures on the same date, or hotel location changes within or outside itinerary cities, the hotel substituted will be of equivalent quality to those shown. No refunds are provided for hotel changes; full cancellation penalties, as noted above, apply.
Cosmos contracts twin-bedded rooms. Double-bedded rooms may be requested, but are not guaranteed. Triple rooms are the same size as twin-bedded rooms and are at the discretion of the hotel. Triple rooms will have beds to accommodate three people, but three separate beds cannot be guaranteed. The additional bed, if available, is often a rollaway bed put in for the night, or a convertible sofa bed. If there are only two beds, a rollaway may be requested but cannot be guaranteed. If available, additional charges may apply for a roll-away and are payable by you directly to the hotel. Some hotels do not offer triple rooms. When a triple room is not available, hotels may provide one twin-bedded room and one single room.
Single supplements ensure your own room, not necessarily a twin- or double- bedded room. Single rooms in hotels are generally smaller in size and may be less conveniently located. On overnight ferries, single cabins may not be available or are limited and singles may be asked to share.
Room and bed preferences are not guaranteed.
Check-in times vary worldwide; Cosmos cannot control or guarantee check-in times.
On cruises, cabins are subject to change and are finalised upon embarkation.
Cruise docking positions at each port are assigned by local authorities, and river cruise companies have no control over where they can dock. This can sometimes result in double-docking, when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark/disembark. We will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of our ship.
Air-conditioning in hotels is not guaranteed and is dependent upon local and national laws and regulations. Though hotels may have air-conditioning as a listed amenity, the usage of air-conditioning is often not available at night or in the low-season (October–May). Other restrictions may apply. Cosmos has no control over air-conditioning restrictions and regulations.
In the rare event included train or air service are unavailable, alternative services will be provided. Itinerary timings are approximate and are subject to change
The following services are included in your booking: the services of tour/cruise directors, local guides, or representatives during the cruising/touring elements of your holiday; the services of our local representatives or agents during resort and city stays • Return international flights/Eurostar/Rail journey from the UK unless otherwise stated for example tour/cruise only bookings • Airport taxes, security charges and port taxes where applicable. • Fuel supplements known at time of booking where applicable. • ATOL Protection contribution. • UK Government Air Passenger duty where applicable • Transfers between overseas airports or stations, ports and accommodation unless otherwise stated in the brochure or on our website. • All internal flights featured in the itineraries shown. • Cruise/tour content as specified in each itinerary • All state/regional/local taxes, VAT and service charges unless otherwise stated • Sightseeing and excursions specified as included in the itinerary.
You are responsible for verifying that everything on your invoice is accurate and complete, including dates of travel, options selected, and that each name matches the relevant passport. Where incorrect information is provided by you at the time of booking and a change is required, the change will be subject to the fees and penalties noted below in the `Booking Cancellation, Cancellation Fees and Changes section.
Some countries may require aircraft cabin insecticide treatment for inbound foreign flights. For more information about aircraft disinfection requirements and a list of countries requiring disinfection of inbound flights,visit http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm
The following services are not included in your booking; food and drinks unless shown as included in your itinerary • Meals on selected flight and train services. • Optional excursions. • Personal departure taxes which are payable locally at overseas airports • Holiday Insurance. • Any consumer levy that may be imposed by the UK Licensing Authority or approved body. • Costs of visas or vaccinations where necessary. • Additional charges for cruise/hotel such as laundry, safety deposit boxes, minibar and sports facilities, unless otherwise stated. • Any room/stateroom supplements as described in the price panel • Transfers and flights/Eurostar/rail journey from the UK if you have booked ‘Just the tour/cruise’ arrangements, tips to your Tour Director, Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships; porterage at airports and train stations; Travel Protection; and all other items of a personal nature.
Optional excursions in addition to those included in your itinerary may be available for purchase when in the resort or via our `MyCosmos’ page on our website 48 hours after making your booking. These will normally go on sale approximately 60 days before departure and close 3 days prior to departure. The operation of all/any optional excursions is subject to availability and a minimum number participating. Prices may be subject to change and the right is reserved to substitute a similar alternative excursion should it become necessary. Local transfers and excursions are provided by local operators and the type of vehicle used may vary on occasion we are the booking agent and are not responsible for carrying out the excursion. Please see the `MyCosmos’ page on our website.
Optional shore excursions (“the Services”) available for booking are provided by local operators or other third parties that are entirely independent of Cosmos and do not form any part of the product or services sold to you by Cosmos or of these Terms & Conditions, even where Cosmos suggests operators/other third parties and/or assists you in booking such optional shore excursions. Your contract for such Services will be with the organiser or operator of that Service and will be subject to its Terms & Conditions, which may contain exclusions or limitations of liability. Cosmos has no liability for any such optional excursion or for any act(s) or omission(s) of the organiser or operator or for any of its employees or agents or any other person(s) connected with the optional excursion.
Any advice or assistance on or with any Service provided by any local representative does not mean or imply that the Service is sold, supervised, or controlled Cosmos, or that any such advice or assistance is given on behalf of Cosmos participants are asked to check with the operator of an optional excursion and the applicable Terms & Conditions before booking.
For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in travel documents may be available during your holiday. Your Tour Director will advise of availability while on the tour.
We include a private home pick up service on all bookings (excluding Tour-Only) on holidays departing before 1 April 2020. This service is a complimentary service with no monetary value if you live within 50 miles of your UK mainland or Northern Ireland international airport. If you live more than 50 miles from your departure airport you can pay an excess rate per mile for the additional miles. Mileage is calculated using the quickest route on Google Maps. The collection point must be from a home address and for only one car per booking. For departures on or after 1 April 2020, this service is not included or available to book.
By selecting a share accommodation, you are authorising Cosmos to match you with another customer as your roommate for the duration of your holiday. The roommate pairing will be of the same sex and roommates will be assigned at time of travel. If no roommate pairing is available, you will receive the single accommodation at Cosmos expense. Share accommodations are not available on all holidays.
Cosmos is not liable for any roommate pairing compatibility and, by accepting and purchasing a share accommodation, you waive Cosmos from all inherent risks in being assigned a roommate. Cosmos is not responsible for any disputes between roommates (such as sleep patterns, snoring, noise, etc.). Any dispute between roommates is your responsibility to resolve. During the holiday, alternate single arrangements, if available, may be secured but are never guaranteed. You are responsible for all expenses for any change in accommodation on tour and payment in full will be required immediately upon securing new accommodations.
All shares are non-smoking.
There are no share accommodations on Cosmos Lite or Escapes.
Unless otherwise specified, transfers arranged by Cosmos are provided by independent transportation suppliers and are group transfers operated by motor coach and may have pre-set departures times. Cosmos is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or delays for any reason beyond our control.
Your documentation will be provided by e-mail. Please ensure you provide us with a valid email address at the time of booking for us to provide you with your booking invoice, holiday documentation and ATOL certificates. If we do not have a valid email address please note that we charge £11.95 to print and post your travel documentation.
Our tour only bookings include accommodation, porterage, Wi-Fi on the coach, inter hotel coach transfers. Meals and excursions are only included where detailed. No flights or airport transfers can be added, and the home pick up service is not applicable for tour only bookings. If you have booked to travel on a date that is not currently guaranteed for departure we would strongly advise not book your flights until your tour date has been confirmed, as any amendments may incur airline penalty charges.