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Cookie policy

What is a cookie?

A cookie is a small text file, which often includes a unique identifier that is sent to your computer or mobile phone (referred to here as a "device") browser from a website's computer and is stored on your device's hard drive. There are various types of cookies which perform different functions, such as remembering which items you have placed in your shopping basket or recording your browsing habits. The information recorded by the cookie is retrieved on your next visit to our sites. For more information about cookies, visit www.aboutcookies.org

The cookies we use don't detect any information – including personal information such as credit/ debit card details that you may have stored on your computer. Cookies cannot harm your computer or access information saved on your hard drive.

How do we use cookies?

We use a number of cookies on websites for a variety of reasons. Some cookies are essential to be able to provide our services to you, such as purchasing a holiday. Others help us provide a better service to you, such as providing you with relevant prices and offers through our marketing activity, or allowing you to share holidays through social media channels.

We currently use the following types of cookies on our sites.

Strictly necessary cookies: these cookies are essential to allow you to fully use our website and its full features, such as buying a holiday. These cookies do not gather information about you that could be used for marketing.

Performance cookies: these cookies collect information about how our visitors use our website, to help us understand what sections of our site are popular, and help us fix errors on any of our web pages.

Marketing and targeting cookies: these collect information about your browsing habits and are placed by third-party providers and ourselves. The information in these cookies is anonymised but they contain a unique key that is able to distinguish individual browsing habits, or if an individual user has clicked on an advert we have placed. We use these cookies to understand if our marketing is effective, and if our recommendations for you are a good fit. We use the following third-party cookies to do this: Doubleclick, Google Adwords, Facebook, and Bing.

How to manage cookies

Most web browsers will accept cookies, but if you would rather that we did not collect data in this way you can choose to accept all or some or reject cookies in your browser's privacy settings. Rejecting all cookies means that certain features cannot be provided to you - for example, you may not be able to book a holiday on our website. Each browser is different, so check the 'Help' menu of your browser to learn how to change your cookie preferences.

How to check cookies are enabled on a PC

Google Chrome
1. Click on 'Tools' at the top of your browser window and select Options
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'

Microsoft Internet Explorer
1. Click on 'Tools' at the top of your browser window and select 'Internet options', then click on the 'Privacy' tab
2. Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser
3. Settings above Medium will disable cookies

Mozilla Firefox
1. Click on 'Tools' at the top of your browser window and select Options
2. Then select the Privacy icon
3. Click on Cookies, then select 'allow sites to set cookies'

Safari
1. Click on the Cog icon at the top of your browser window and select the 'Preferences' option
2. Click on 'Security', check the option that says 'Block third-party and advertising cookies'
3. Click 'Save'

How to check cookies are enabled on a Mac

Google Chrome
1. Click on 'Chrome' at the top of your browser window and select 'Preferences' options
2. Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button
3. Now select 'Allow local data to be set'

Safari
1. Click on 'Safari' at the top of your browser window and select the 'Preferences' option
2. Click on 'Security' then 'Accept cookies'
3. Select the 'Only from site you navigate to'

Mozilla Firefox
1. Click on 'Firefox' at the top of your browser window and select 'Preferences' options
2. Then select the Privacy icon
3. Now select 'Accept cookies from sites'

Microsoft Internet Explorer 5.0 on OSX
1. Click on 'Explorer' at the top of your browser window and select 'Preferences' options
2. Scroll down until you see 'Cookies' under Receiving Files
3. Select the 'Never Ask' option

Site Security

Our website is 100% secure. All of the personal information you give us is protected by a secure server. The secure server software SSL (Secure Socket Layers) encrypts all information you enter before it is sent to us. The information is only de-encrypted when it reaches our server.

We also have a ‘Firewall’ in place to protect our internal information from the Internet. If you make payment on-line all of your personal information is encrypted using SSL ("Secure Sockets Layer"). SSL is an industry-standard protocol for encryption over the internet. This prevents your personal information from being read by anyone else. This security layer is 128bit encrypted and protects your personal information from unauthorised access and malicious attack.