When you book a holiday with us, request a brochure or sign up for email updates, we will use your personal details to ensure everything runs smoothly and we can be as helpful as possible. It means you won’t have to provide your details all over again if you have a question or need to contact us, saving you time and making it easier to follow up with us.
Additionally, when you book a holiday with us, we will need to ask for additional personal data which might include passport information, your date of birth, health details, and personal data of the people you are travelling with. We need this information to comply with our obligations in providing the holiday you’ve booked.
We always want our communications to be relevant, useful and inspiring, to help you choose your next dream holiday.
That’s why we ask you up-front if and how you’d like to receive marketing information from us - we don’t like receiving unwanted mail or emails, and we don’t want to send them either. If you want to change your communication preferences, you can call us at any time on 0208 315 4500. Every marketing email we send includes a link for you to unsubscribe.
We also use the information you have provided, such as the destinations you prefer to travel to, where you live and your age, to tailor communications we send you. We do this to ensure you always get a great service fully tailored to your needs and interests. If you would prefer we do not use profiling techniques you can opt-out by emailing us, but if you opt-out you may find your communications from us become less relevant to your interests.
We promise we’ll do all we can to keep your data safe. We will store your data securely, encrypt it when we share it, and only hold it for as long as we need to.