Holiday frequently asked questions and essential information.
Optional excursions in addition to those included in your itinerary may be available for purchase when in resort or via our `manage your booking’ page on our website 48 hours after making your booking. These will normally go on sale approximately 56 days before departure and close 3 days prior to departure.
Your documentation will be provided by e-mail approximately 14 days before departure. Please ensure you provide us with a valid email address at the time of booking and check your junk email should you not receive the documentation email.
Final payment for your holiday is due 56 days prior to your date of departure for non-cruise booking and 70 days for cruise bookings. If booking within 56 days for non-cruise and 70 days for cruise holidays, then the final payment in full is required at time of booking.
Children under 8 years of age are not allowed on any Cosmos Holiday, unless booked on a private tour.
You can contact us on 03300588237 to discuss your options. Please note that any cancellation fees are calculated based on how far in advance you cancel before the departure date. Please check our cancellation grid within the Booking Conditions section of our website.
As we know this information is required when completing your online application the details of the hotel are printed on your Cosmos invoice.
We accept American Express, Mastercard and Visa, and all debit cards.
We use mobile phone or email contact information for emergency purposes in time sensitive situations so that should the need arise, we can quickly get in touch. This information will not be used for marketing purposes and will be disposed of after your trip. Final documentation will not be released until you have provided us with this information.
Our price match guarantee applies to touring holidays with flights and is not applicable to cruise or beach holidays. To qualify you must send us evidence of the lower priced comparable touring holiday, clearly stating the quote date, full itinerary, hotel standard, flights, dates and inclusions. The competitor’s quote must be made on the same day as the Cosmos tour quote and should include the same flights, departure dates, hotels and inclusions as the Cosmos tour. Proof of the lower priced holiday quote should be sent to pricematch@cosmos.co.uk. Only one claim per booking, no cash equivalent and not applicable to cruises.
We are aware that some Monarch customers have 'Cosmos' showing on their credit card or bank statements for their holiday. Cosmos was a trading name of Monarch until earlier this year.
The owners of Cosmos Tours Ltd sold the Monarch Travel Group on 1 November 2014, and Cosmos Tours Ltd is not in any way connected with Monarch.
If you have booked a holiday with Monarch, you should check the CAA's dedicated website monarch.caa.co.uk for more information. The CAA also has a 24-hour helpline: 0300 303 2800 from the UK, and +44 1753 330330 from overseas.
Not all overseas credit/debit cards are compatible with our payment systems. In these rare cases, please speak with our contact centre team who will be happy to discuss alternative payment options.