Holiday frequently asked questions and essential information.
Optional excursions in addition to those included in your itinerary may be available for purchase when in the resort or via our `MyCosmos' page on our website 48 hours after making your booking. These will normally go on sale approximately 60 days before departure and close 3 days prior to departure.
From the time you book right through to your return home, we will keep you informed by sending various communications at different stages of your holiday experience.
This will be provided by e-mail approximately 28 days before departure. Please ensure you provide us with a valid email address at the time of booking and check your junk email should you not receive the documentation email.
The final payment date can be found on your Booking Summary under Key Dates or within our Booking Conditions under 'Deposit Amount, Final Payments Dates & Cancellation Fees' schedule.
The minimum age to participate in any travel service is 8 years of age unless otherwise specified. Please see the `Participation Eligibility & Reductions' section in our Booking Conditions for more information for your chosen holiday.
You can contact us on 03300588237 to discuss your options. Please note that any cancellation fees are calculated based on how far in advance you cancel before the departure date. Please check our cancellation grid within the Deposit Amount, Final Payment Dates & Cancellation Fees Schedule' section of our Booking Conditions for more detailed information.
As we know this information is required when completing your online application the details of the hotel are printed on your Cosmos Travel Packet.
We accept American Express, Mastercard and Visa, and all debit cards.
We use either mobile phone or email contact information for emergency purposes in time-sensitive situations so that should the need arise, we can quickly get in touch. This information will not be used for marketing purposes and will be disposed of after your trip.
Not all overseas credit/debit cards are compatible with our payment systems. In these rare cases, please speak with our contact centre team who will be happy to discuss alternative payment options.