Holiday frequently asked questions and essential information.
You can view and pre-purchase optional excursions 90 days before your vacation starts, which will also be available while you're on vacation. A list of optional excursions will be included in your documents for review prior to departure. By purchasing excursions and activities beforehand, you have the opportunity to craft a more personal vacation experience and plan your time and budget in advance. To purchase excursions for your tour, log in to the mycosmos or myavalon site (you will need your invoice/reservation number).
Travel documents, including any air tickets, itineraries, and other information, are available approximately two to three weeks prior to departure provided full payment has been received.
The final payment date can be found on your Booking Summary under Key Dates or within our Booking Conditions under 'Deposit Amount, Final Payments Dates & Cancellation Fees' schedule.
The minimum age to participate in any travel service is 8 years of age unless otherwise specified. Please see the `Participation Eligibility & Reductions' section in our Booking Conditions for more information for your chosen holiday.
You can contact us on 03300588237 to discuss your options. Please note that any cancellation fees are calculated based on how far in advance you cancel before the departure date. Please check our cancellation grid within the Deposit Amount, Final Payment Dates & Cancellation Fees Schedule' section of our Booking Conditions for more detailed information.
As we know this information is required when completing your online application the details of the hotel are printed on your Cosmos Travel Packet.
We accept American Express, Mastercard and Visa, and all debit cards.
Not all overseas credit/debit cards are compatible with our payment systems. In these rare cases, please speak with our contact centre team who will be happy to discuss alternative payment options.