Holiday frequently asked questions and essential information.
Optional excursions in addition to those included in your itinerary may be available for purchase when in the resort or via our `manage your booking’ page on our website 48 hours after making your booking. These will normally go on sale approximately 60 days before departure and close 3 days prior to departure.
Your documentation will be provided by e-mail approximately 14 days before departure. Please ensure you provide us with a valid email address at the time of booking and check your junk email should you not receive the documentation email.
Final payment for your holiday is due 60 days prior to your date of departure. If booking within 60 days, then the final payment in full is required at time of booking.
Children under 8 years of age are not allowed on any Cosmos Holiday, unless booked on a private tour.
You can contact us on 03300588237 to discuss your options. Please note that any cancellation fees are calculated based on how far in advance you cancel before the departure date. Please check our cancellation grid within the Booking Conditions section of our website.
As we know this information is required when completing your online application the details of the hotel are printed on your Cosmos invoice.
We accept American Express, Mastercard and Visa, and all debit cards.
We use mobile phone or email contact information for emergency purposes in time sensitive situations so that should the need arise, we can quickly get in touch. This information will not be used for marketing purposes and will be disposed of after your trip. Final documentation will not be released until you have provided us with this information.
We are aware that some Monarch customers have 'Cosmos' showing on their credit card or bank statements for their holiday. Cosmos was a trading name of Monarch until earlier this year.
The owners of Cosmos Tours Ltd sold the Monarch Travel Group on 1 November 2014, and Cosmos Tours Ltd is not in any way connected with Monarch.
If you have booked a holiday with Monarch, you should check the CAA's dedicated website monarch.caa.co.uk for more information. The CAA also has a 24-hour helpline: 0300 303 2800 from the UK, and +44 1753 330330 from overseas.
Not all overseas credit/debit cards are compatible with our payment systems. In these rare cases, please speak with our contact centre team who will be happy to discuss alternative payment options.