Over the coming weeks, we're making improvements to our booking and reservation systems, including our MyAccount systems.
These changes will mean that you may not be able to log in to your MyAccount. Once the changes are complete, you will also receive a new set of e-documents.
Your holiday and booking with us is unchanged, and any information you've given us during booking or afterwards is safe.
While your travel plans and itinerary will remain the same, we’ve improved your paperwork, with more detailed information on your holiday and booking arrangements.
If your flight is further than 360 days away when you book, we may include expected flight information in your documents based on previous airline schedules. Our new documentation will not include this and will say that the flight information is pending.
Your exact flight information will be provided once confirmed by the airline.
Whilst we upgrade our account and documentation, you may not be able to log into MyCosmos or MyAvalon. Our travel specialists will be able to help you with any changes if you are unable to login.
Once we have updated our account system, you'll be able to pay your balance, update contact details, provide us with Advance Passenger Information (APIS) for travel, and purchase any optional excursions for your holiday. You will need to re-register once we have upgraded our account system.
If you have booked on a Globus holiday (our sister company offering premium tours worldwide), your documentation and communications from us will now come marked as Globus.
You will also be able to manage your booking through a separate account called MyGlobus - there will be links for this and details in your new documentation.
Cosmos, Globus and Avalon Waterways are all part of the Globus family of brands, and much of our systems are shared across these holiday brands.
Once we have upgraded our MyAccount systems, your new account will work whenever you log in to MyCosmos, MyGlobus and MyAvalon. So you only need to remember one login address and password!