Holiday frequently asked questions and essential information.
Customers who are boarding flights from the UK to the US may be requested to have additional checks on their electronic devices by airport security personnel. The devices which may be subject to these additional checks include any phones larger than 16cm in length, 9.3cm in width and 1.5cm in depth), laptops, tablets, e-readers, power cables and their transformers. When airport security personnel check devices they may be confiscated or destroyed if they show any signs of internal or external damage to the device, the device having been tampered with, if the device cannot be removed from a protective case, if the device doesn’t have sufficient battery life or if the device triggers the explosives trace detection alarm.
Customers travelling with devices that are showing signs of internal or external damage, or that cannot be removed from their protection case or do not have sufficient battery life to turn on, are advised to travel with devices in the hold or they may risk confiscation.Some airlines are updating their websites with statements regarding the enhanced screening procedures
When travelling to the US airlines recommend check in 3 hours prior to departure from the UK.
As a tour operator we have no control over flight delays and cancellations and your claim will need to be made through the airline directly. If your flight departs from any airport in the EU or arrives at any airport in the EU then you may be eligible for compensation through your airline for a delay over 3 hours. Further information can be found on the caa website
Your full first and surname must match your passport in order to travel. If your name is spelt incorrectly you must advise us as soon as possible so we can make the neccessary amendment. Airlines will make charges for incorrect spelling amendments and sometimes this may increase to the purchase of a brand new ticket.
Airline policies vary as to when you are able to reserve your seats. You may be able to reserve your seat online or alternatively you may call the airline to discuss your seating requirements. We will provide you with your airline reference by e-mail approximately 5 weeks before departure.
We offer flights from Heathrow, Gatwick, Birmingham, Manchester, Glasgow and Edinburgh for many of our North American tours, including connecting flights from 9 UK airports and direct transatlantic flights.
Over many years of Touring we have found it better for all concerned not to use the on board toilet facility (where they exist). Our itineraries make frequent comfort stops, we aim never to be travelling non stop for more than 2-3 hours.
The recommended check in time for North America & Longhaul flights is 3 hours. For all other destinations it is usually 2 hours, and for Domestic flights approximately an hour.
Depending on the airline, on-board meals, alcoholic beverages and in-flight entertainment (films and multi-channel stereo) will normally be available, although are subject to change and on some flights additional charges may apply.
Your baggage allowance depends on the terms and conditions of the applicable airline so please check directly with them prior to your departure. Baggage in excess of the allowance dictated by the airline cannot be carried by the airline, or will be subject to an excess charge. Due to limited space on touring coaches and river cruise ships only one piece of baggage per person, with maximum dimensions 30"x21"x11" (76cm x 53cm x 28cm) is permitted plus reasonable hand luggage. Some holidays have more restrictive regulations than those listed above. Please refer to your Travel Documents for applicable regulations.
The vast majority of scheduled airlines provide in-flight entertainment via a screen on board. However some airlines have started to introduce the accessing of in-flight entertainment via their own airline app, which you would need to download before you travel, or alternatively you can hire a device on board for a small charge. Please refer to the website of the airline you are travelling with for further information.