Holiday frequently asked questions and essential information.
We can be flexible, we offer suggested popular extensions to our tours but please enquire if you cannot see your holiday listed as we may be able to tailor make this option for you.
The number of days mentioned includes both day of departure and day of return landing in the UK. A 16 day holiday in Australia for example, may mean that 14 nights’ accommodation is reserved, as the 15th night will involve an overnight return flight to the UK. Some holiday flights are night flights and/or return in the early hours of the morning.
You will need to make us aware at the time of booking what your requirements are and we will endeavour to assist with your request.
Our Customer Service Team are available. Email them at firstname.lastname@example.org or alternatively call them on 0208 315 4500
Samsung announced a voluntary recall and exchange program on certain Galaxy Note7 smartphones. These phones can overheat and catch fire posing a safety hazard. As the safety of all customers is our top priority, these devices are not allowed on any of our holidays.
All inclusive normally includes all meals and local drinks (during the bar opening hours specified in individual hotel descriptions) as well as day and evening activities at your hotel. An extra charge will be made for imported alcoholic drinks and where relevant the a la carte restaurants on site can often apply a service charge. Elements not stated as included may incur a local charge.
We know that young children do not enjoy coach tours so we do not accept bookings for children under 8 on this type of holiday. We can only accept a booking if the lead passenger is a minimum of 18 years old on or before the date of departure - if under 18 at the time of booking, the written consent of a parent or guardian is required before the booking can be made. However please note that tours and cruises in certain destinations at least one room occupant will need to be 21 or older. For some cruises, this may be 25 or older. Please check at the time of booking.