Holiday frequently asked questions and essential information.
We can be flexible, we offer suggested popular extensions to our tours but please enquire if you cannot see your holiday listed as we may be able to tailor make this option for you.
The number of days mentioned includes both the departure day from the UK and your return day back to the UK. A 16 day holiday in Australia for example, may mean that 14 nights’ accommodation is reserved, as the 15th night will involve an overnight return flight to the UK. Some holiday flights are night flights and/or return in the early hours of the morning.
You will need to make us aware at the time of booking what your requirements are and we will endeavour to assist with your request. Any requests made will be noted on your invoice.
Our Customer Service Team are available. Email them at firstname.lastname@example.org or alternatively call them on 0208 315 4500
Samsung announced a voluntary recall and exchange program on certain Galaxy Note7 smartphones. These phones can overheat and catch fire posing a safety hazard. As the safety of all customers is our top priority, these devices are not allowed on any of our holidays.
The minimum age to participate in any travel service is 8 years of age unless otherwise specified. Please see the `Participation Eligibility & Reductions' section in our Booking Conditions for more information for your chosen holiday or check at the time of booking.
CosmosGO is a digital travel guide and journal in one, built around your itinerary, it’s got information on the local sights, cafes and restaurants, so you can make the most of your free time. You can register for CosmosGO ahead of your cruise, download your guides before you go, and use it data-free whilst away. For more details, visit: www.cosmos.co.uk/app