Holiday frequently asked questions and essential information.
We can be flexible, we offer suggested popular extensions to our tours but please enquire if you cannot see your holiday listed as we may be able to tailor make this option for you.
The number of days mentioned includes both the departure day from the UK and your return day back to the UK. A 16 day holiday in Australia for example, may mean that 14 nights’ accommodation is reserved, as the 15th night will involve an overnight return flight to the UK. Some holiday flights are night flights and/or return in the early hours of the morning.
You will need to make us aware at the time of booking what your requirements are and we will endeavour to assist with your request. Any requests made will be noted on your invoice.
Our Customer Service Team are available. Email them at service@cosmos.co.uk or alternatively call them on 0208 315 4500
Porterage for one suitcase is included in the vacation price. Airport/train station porterage is not included unless otherwise specified in your travel documents. Due to limited motorcoach capacity, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg). We regret that we are unable to accept a second suitcase or any luggage exceeding these limits on any vacation listed in this brochure. Some vacations have more restrictive regulations than these listed above. Please refer to your Travel Documents for more information.
Your air carrier may have stricter weight/dimension limitations than those listed above. Size and weight limitations for carry on and checked baggage vary from airline to airline and even according to destination. Up-to-date information on carrier specific standard checked baggage allowance (including size and weight limitations), the standard allowance (and fee, if applicable) for carry-on baggage, and the standard fee for the first and second checked bag, along with information that additional discounts may apply depending on flyer-specific factors (e.g. frequent flyer status, military, credit card used for purchase or early purchase over the internet, etc) can be found by accessing the airlines website. Globus/Cosmos is not responsible for additional fees imposed by air carriers regarding baggage. Regulations within most airports require that travelers handle their own luggage through customs. No responsibility is accepted for loss of or damage to baggage or any of the traveler's belongings throughout the duration of the vacation. Baggage insurance is recommended.
Carry-on bags should not exceed the dimensions of 12"x11"x6". For safety reasons, wheeled carry-on bags are not suitable as hand luggage on motorcoaches and mini-buses. Carry-on bags must be small enough to store in overhead bins or under the seat in front of you on motorcoaches and other transportation.
For vacations in Africa, due to limited capacity on safari vehicles and flights when on safari, your single bag must be soft-sided and cannot exceed 33 lbs (15kg) for vacations in Kenya & Tanzania or 44 lbs (20 kg including hand luggage) in Botswana. Due to limited transportation capacity on South Africa vacations, your single bag should have dimensions not exceeding 30"x21"x11" and weight not exceeding 50lbs (22kg) unless otherwise noted in your Travel Documents.
The minimum age to participate in any travel service is 8 years of age unless otherwise specified. Please see the `Participation Eligibility & Reductions' section in our Booking Conditions for more information for your chosen holiday or check at the time of booking.
CosmosGO is a digital travel guide and journal in one, built around your itinerary, it’s got information on the local sights, cafes and restaurants, so you can make the most of your free time. You can register for CosmosGO ahead of your cruise, download your guides before you go, and use it data-free whilst away. For more details, visit: www.cosmos.co.uk/app