Significant Change Information

The following is a non-exhaustive list of examples of what is considered to be a significant change to your holiday arrangements:

  • A change of your departure airport (except between any local airports such as London airports);

  • A reduction in the number of nights of your holiday; A change of your resort area or your accommodation to a lower accommodation category for the full duration of your stay;

  • A change of your date of departure (please note that a flight which was scheduled to depart between 22.00 hours and 04.59 hours but which is changed to depart after midnight (or moved forward to depart before midnight) is not treated as a change of date);

  • A change from a day flight to a night flight if the time of your UK departure has changed by more than 4 hours. A night flight is one planned to depart from the UK between 22:00 hours and 04:59 hours;

  • A change in time of your scheduled departure or return flight by more than 12 hours (but not a flight delay);

  • An increase in the price of your holiday for changes in transportation costs by more than 8% of the total holiday price excluding any premiums and amendment charges as detailed in the `Price Policy’ section;

  • If the minimum number of passengers is not achieved

Where we are compelled to make significant alteration to any of the main characteristics of the arrangements you can accept the change offered, cancel free of charge and receive a refund of any monies already paid or book an available alternative holiday of a similar standard. The Company will refund the difference in price if the alternative is lower and you are responsible for an additional cost if the alternate is higher.  We cannot assume responsibility for any additional costs or any fees relating to arrangements not made through us.

Any compensation payable for a significant change will be based on the scale shown below, which is based on how many days before your holiday departure we tell you of a major change.  

  • 60-29 days prior to departure: £20.00
  • 28-15 days prior to departure: £30.00
  • 14-08 days prior to departure: £40.00
  • 07 days or less: £50.00

Please note that no compensation is payable for significant alterations or cancellations made by us because of unavoidable and extraordinary circumstances (including force majeure-see the unavoidable & extraordinary circumstances section. 

Book with confidence

We are a member of ABTA, and all our flight-inclusive holidays are protected by ATOL. So you can book, relax, and plan your sightseeing.