Your health and safety
In Touring We Trust
We have always greeted the most fascinating places across the globe with unmatched intrigue, curiosity and wonder. Along the way, we’ve discovered the sights to see, encountered the people to meet, engaged in the customs to sample and indulged in the cuisine to taste. And we’ve done this while bundling unrivaled knowledge from Tour Directors and local guides with first-class accommodations and transportation to help you greet the globe on a journey that goes beyond the ordinary. In short, touring offers over-the-moon experiences without overthinking.
When travelers, like you, choose one of our tours, you say “goodbye” to worry, leaving you free to wander and wonder about the world around you. And that idea – and promise – couldn’t be more prevalent and welcomed today. While today’s world has changed, what remains certain is Cosmos’ commitment to your safety, comfort and peace-of-mind.
Trust in Togetherness
When you travel with us, you’re choosing to explore the world in a select group of like-minded travelers: People who stick together, from start-to-finish. Now more than ever, there’s great comfort – and extraordinary confidence – in that choice.
Small Groups, Big Experiences
We make it easy to explore the world with calm and confidence with Small Group Discoveries available in many destinations. With an average of 24 guests per departure (in some cases even fewer), there’s always room to roam with extra space between you and other travelers—while still getting up close to fascinating attractions and the stories that make experiences feel personal and connected.
Getting Around, Safe & Sound
Rest assured, our state-of-the-art coaches and vehicles have undergone thorough cleaning protocols between tours, and each day begins with a freshly cleaned motorcoach and touch-ups at each stop. Onboard, our coaches are equipped with air filtration systems that are constantly cleaning the air, from ceiling to floor, while providing consistent ventilation. In addition, before you even step onto our vehicles, we provide you with hand sanitizer. Even your luggage will be disinfected to prevent the spread of germs.
Our TDs are the Bees Knees
No one knows the ins and outs of your destination like your Tour Director and no one is better equipped to ensure your time with us is both happy and healthy. Their local insights and experience, along with support from our local operations offices, means there’s someone always looking out for you, 24/7. Enhanced health and safety training keeps them a step ahead of potential on-trip issues, and allows them to focus on your well-being and comfort throughout your journey.
Your Home Away From Home
We have hand-picked each and every hotel we use, vetted to meet our standards of quality, cleanliness, service and amenities. Each hotel has been checked to ensure they are meeting or exceeding government-mandated standards, and each must pass our strict health and safety requirements before you set foot in the lobby.
The Lure of the Less Travelled
While it might be the iconic sights of the world that first entice us to pack our bags for adventure, it’s often the tucked-away towns, lesser-known nooks and secluded seafronts that beckon us to return.
Our “Undiscovered” series of tours invite you to trade the Colosseum for the narrow lanes of Tuscan towns; the hustle and bustle of London for the quiet landscapes of the English countryside; Europe’s seas of tourists for the coastal villages of the Mediterranean and the crowded cities of North America for smaller, crowd-pleasing gems, from sea to shining sea.
Carefree Confidence
The world has changed, but what remains certain is our commitment to guest safety and peace-of-mind while traveling. Not only have we enhanced our on-trip health and safety protocols with our new Assurance program, we are also offering you risk-free, hassle-free and strings-free bookings.
See our Peace of Mind Travel Plan »
What to Expect When Traveling with Us
Cosmos is dedicated to giving our guests a safe, stress-free getaway. To that end, with help from our Global Health & Safety Team, we’ve established a set of enhanced pre- and on-trip protocols and procedures to ensure health – and happiness – throughout your journey with us.
View On-Trip Protocols & Procedures »
Before You Go
We’ll take every step to ensure you and your travelling companions are ready for the journey. Along with a host of pre-trip information to help you prepare for your tour, you’ll have access to the CosmosGO App—a great resource for your tour schedule and details, your destination, and any updates related to your trip. As an additional assurance measure, we’re providing guests with a set of health and safety advice and instructions, ensuring that all health considerations have been taken into account before leaving home.
Welcome!
On arrival, you’ll receive a warm welcome by your Tour Director. A travel expert who’s ready, willing and able to ensure that you have a healthy and happy journey with us—here’s how:
- They’re trained on our enhanced health and safety protocols.
- They’re supported 24/7 by our local offices, who are well-equipped to handle on-trip issues
- They have extensive local knowledge to help navigate your destination safely, including helping you avoid long lines and crowds, where and whenever possible.
- Tour Directors and local guides wear face masks when with guests, while drivers will have approved PPE headgear, ensuring the spread of joy, not germs.
Our enhanced welcoming procedures are in place, ensuring guests have a safe start to their journey. These procedures include:
- All guests will provide proof of full vaccination, or negative COVID-19 test, or documentation of recovery in order to travel. Cosmos accepts vaccines and viral tests authorized or approved by the World Health Organization (WHO), Centers for Disease Control (CDC), European Centre for Disease Prevention and Control (ECDC) or an official governmental body.
- Mandatory health screening, including touch-free temperature-check, for all guests, Tour Directors and drivers. If you have a high temperature or are feeling sick, your Tour Director will assist in finding local medical facilities.
- Direction and details on social distancing throughout the journey.
- Luggage disinfection each time it’s loaded or unloaded onto the motorcoach.
While Travelling
On tour with us, guests remove many “touchpoints” of travel, including luggage handling, hotel check-ins and check-outs and the purchase of sightseeing tickets. All this ensures only hearts are touched, not hands. Even better? Our Tour Directors secure expedited entry into must-see attractions, which means no waiting in long, crowded queues of people.
And wireless listening technology – including our Cosmos Go Beyond Devices in Europe – enables safe distances between our guests and other travellers on excursions. For moments when touch is necessary, Tour Directors and motorcoaches are equipped with hand sanitizer at-the-ready.
Your Home Away From Home.
We have hand-picked each and every hotel we use, vetted to meet our standards of quality, cleanliness, service and amenities. Each hotel has been checked to ensure they are meeting or exceeding government-mandated standards, and each must pass our strict health and safety requirements before you set foot in the lobby.
Getting Around, Safe & Sound.
Rest assured our state-of-the-art coaches and vehicles have undergone thorough cleaning between tours, and each day starts with a freshly-cleaned motorcoach as well as touch-ups at each stop. Our coaches are equipped with air filters that clean the air as well as provide constant ventilation. Before you board, we will provide hand sanitizer, luggage disinfection and assigned seating to prevent the spread of germs. Additionally, we won’t seat you next to anyone outside your travelling party, which means for solo travellers, we'll reserve an extra empty seat next to you.
Throughout your tour, our Tour Directors will keep an eye out for you, ensuring there’s appropriate social distancing, both while traveling and at attractions and restaurants, and making sure bags and coaches are sanitized each day.
And while you enjoy your vacation, we are working behind-the-scenes to offer you safety with hands-free services, as traditional self-services have been replaced by staff service, including self-served buffet meals.
Heading for Home
Our aim is that your tour leaves you as healthy—and happy—as when you left (we strive for happier!). Efficient and reliable airport transfers are available (and are included when you purchase flights with us), so that’s one less thing to worry about.
And, as you prepare for the journey home, If you need any assistance or are not feeling 100%, just let your Tour Director know and we can help find local medical assistance to get you ship-shape before your return.
We will continue to review and update Assurance initiatives as we make our return to the world, including adhering to – and building upon – the standards set forth by travel and health agencies across the globe, including the European Centre for Disease Prevention (ECDC), the U.S. Center for Disease Control (CDC), World Health Organization (WHO), Cruise Lines International Association (CLIA) and ABTA – The Travel Association.
Information and protocols included here are as planned as of the publication date of September 10, 2020. Changes in local requirements are guidelines may occur and result in updates as they become available.
Travel Updates & Policies: latest Coronavirus (COVID-19) information
When you travel with us, the welfare of all our guests is our highest priority. See our latest travel updates and policies connected to the current COVID-19 outbreak.