Today’s world has changed, but what remains certain is our commitment to guest safety, comfort and peace-of-mind while traveling with us. To that end, we have established a worldwide Assurance program, with enhanced on-trip protocols and procedures, to ensure the health – and happiness – of our guests throughout their travels with us.
It all starts with our Global Health & Safety Team, dedicated to ensuring that cleanliness of all operations exceeds today’s travel standards—from start to finish. The following areas address our commitment to providing a safe and clean environment for our guests.
We will enact new tour check-in procedures and pre-trip health screenings to offer guests a safe start to their journey, including adherence to social distancing requirements.
We will ensure safe distances for our guests throughout the journey, on coach and during excursions. This includes providing masks for our guests use at any time where social proximity could be an issue as well as the possibility of reducing group sizes, if required. And wireless listening technology – including our Cosmos Go Beyond Devices in Europe - enables safe distances between our guests and other travelers on excursions.
To ensure a healthy environment for our team and our guests, we will conduct regular temperature checks for both guests and our team, and when necessary, masks will be worn by our team when with guests.
Travelling with Cosmos and Globus removes many of the “touch points” of travel, including luggage handling, check in/out, expedited entry into attractions and more. We are further reducing risk with hands-free service, meaning all self-services replaced by staff, including buffet meals replaced with table service. We will also ensure hand sanitising is available throughout each trip, on coach and in hotels.
As a part of our commitment to clean, we are requiring enhanced cleaning procedures with our hotel partners, on our coaches, vehicles and throughout every trip, including additional daily disinfecting procedures that go above-and-beyond our already strict health and safety procedures.
Cosmos and Globus have strict health and safety protocols which have been in place for years, focused on ensuring all aspects of our operation, from vehicles and equipment used on trip to excursions and hotel procedures. This process will continue with new, elevated health and safety checks, to maintain our promise that each touch-point of our tours and cruises are considered in our commitment to guest and team member well-being.
When you travel with us, the welfare of all our guests is our highest priority. See our latest travel updates and policies connected to the current COVID-19 outbreak.