line-dash-header

Booking conditions and holiday information

The Cosmos Booking Conditions spell out our obligations to you and your commitment to us when you book a holiday and together with the information contained in the Holiday Information section (“Holiday Information”), this forms the basis of our contract with you. These Booking Conditions are subject to change from time to time and the applicable terms will be confirmed to you at the time of booking. We recommend that you check our FAQs prior to completing your booking.

In these Booking Conditions where we refer to "we,” "us" and "our,” this means Cosmos Tours Limited trading as Cosmos. Cosmos Tours Limited is part of an international group of travel companies. The UK group companies of Cosmos Tours Limited also include Archers Holidays and Avalon Waterways. References to "you" and "your" means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage). Except where otherwise expressly stated, these Booking Conditions only apply to holiday arrangements which you book with us in the UK and which we agree to make, provide or perform (as applicable) as part of our contract with you. This web page is issued on the sole responsibility of the tour operator. All references in these Booking Conditions to "holiday", "booking", "contract", "package", "tour" or "arrangements" means such holiday arrangements.

View full Booking Conditions


Booking conditions - our commitment to you

  • Your reservation
  • Our Price Policy
  • If we change your holiday arrangements
  • If we cancel your holiday
  • Your flight/train/cruise
  • Delays
  • Our assurance on standards & assumption of liability
  • Our complaints procedure
  • Conditions of carriage
  • Website & other information

View details

Booking conditions - your commitment to us

  • Deposits & special requests
  • Paying for the balance of your holiday
  • If you change your booking
  • If you cancel your booking
  • Your holiday insurance
  • Your responsibilities
  • Financial security
  • Data protection
  • Website accuracy
  • System errors

View details


Pre-departure information

  • Holiday documentation
  • Emergency contact information
  • Advance passenger information (API)

View details

All about your hotels, resort & ship

  • Hotel/ship accommodation
  • Hotels
  • Ratings
  • Triple & single rooms and sole occupancy
  • Hotel/ship arrival and departure times 
  • Meals
  • All inclusive holidays

View details


All about your flight and/or train journey

  • Your flight details
  • In-flight services
  • Baggage allowance

View details

All about your touring/cruising holiday

  • Minimum numbers
  • Coach tour/cruise itineraries
  • Optional excursions and transfers

View details


The cost of your holiday

  • Price match guarantee
  • Loyalty discount 
  • Promotional information
  • Guide price 
  • Your price includes
  • The only extras

View details

Some practical information and travel advice

  • Passports
  • Visas
  • Know before you go
  • Currency
  • Customers requiring special assistance
  • Licensing, your privacy and contacting us

View details


VIP private home pick-up service

Our home pick-up service is a collect and return car service from your home or a chosen address in Mainland UK, in a private, air-conditioned car. If you live within 50 miles of your international departure point, you can be picked up and dropped off at your doorstep as part of your holiday. For any holiday operated by our sister company Avalon, the service is extended to 100 miles. If you live more than 50 miles away by road from your chosen departure point (or more than 100 miles on an Avalon booking) you can pay for the excess mileage at £1.70 per car per mile. This service is only applicable to UK mainland and is subject to change and availability. Please note that within 50 miles or 100 miles for Avalon this is a complimentary service with no monetary value so no refund will be made if this service is not used. 

View full Booking Conditions