Welcome to Tourwise of London, the UK and Ireland tour operators for Globus, Cosmos and Monograms.

Established in 1984, we conduct escorted tours throughout the whole of the UK and Ireland. As well as Tour Directors, coach drivers and Local Guides, we have a large team of Local Hosts who are based in the UK – mainly in our London contract hotels – to provide extra assistance to our guests in uncovering the many treasures of the city.

What does a Local Host do?

The Local Host team is there to provide our guests with first-class customer service, as well as to promote and sell our sightseeing excursion programme. Professional, well presented and helpful at all times, Local Hosts are also based at airports to provide meet-and-greet servicing and to ensure that our guests are transferred to their hotel with the minimum delay. The Local Hosts create the first and last impression of the company, which is run to airline standards with American service expectations as our trademark.

London based Local Hosts

Do you have a passion for providing exceptional holiday experiences to visitors from all over the world? Then we want to meet you.

Our Local Hosts are reliable, flexible, well presented, and warm and friendly in nature. A willingness to go beyond expectations is second-nature to our Local Hosts, which has earned the company a reputation for exceptional customer service, alongside being professional and fair.

Our main season is from the end of March until early October, and during this time we have a large team of Local Hosts based in London. Each day is exciting and different, and each season passes all too quickly. Sales, administrative and/or cash handling experience is useful when applying to be a Local Host.

    Cosmos and Globus hosts

    Globus and Cosmos Hotel Local Hosts

    Hotel local hosts are responsible for the smooth running of our Globus and Cosmos hotel hospitality desks. Guests are welcomed on arrival at the hotel and provided with verbal and written information about their stay in London. Globus and Cosmos guests usually have 1 or 2 days in London before departing on their tour of Britain and Ireland or Continental Europe. Local Hosts ensure that our departures from the hotel for excursions, joining tours and outbound airport transfers run smoothly and promptly. They escort guests on their transportation to and from St. Pancras and King’s Cross stations.

    They also promote and sell our in-house optional excursions, and provide host services, including giving directions for public transport, advising on places of interest to visit, and restaurant recommendations etc. A certain amount of manual administrative preparation has to be carried out in advance of arrivals.

    Monograms local hosts

    Monograms Local Hosts

    Monograms Local Hosts are responsible for the welcoming and care of our Monograms guests throughout their stay in London. Monograms guests have longer stays in London than Globus and Cosmos guests and therefore have more available free time.

    You will escort them to and from Central London stations where many of their tours begin and end. You will be their local expert, proactively helping to maximise their time to ensure they get the most enjoyment out of their vacation. Give them personal hints and recommendations labelled with a friendly, hospitable and professional attitude. Create lasting memories and be the reason they choose to travel with Monograms again.

    A good knowledge of London, its attractions and transport infrastructure, is an advantage for this position.

    Airport local hosts

    Airport Local Hosts

    You will be based at London Heathrow airport and will be responsible for welcoming Globus, Cosmos and Monograms guests from their flights. Flight arrival times have to be confirmed, and any necessary changes to pre-booked transport for these guests must be arranged. Airport Local Hosts liaise with our transportation companies, our operations department, and with their contacts at the airport. While guests are waiting for their transfer vehicle, airport Local Hosts make recommendations about our optional excursion programme.

Training

    Classroom

    The training course includes classroom sessions teaching you about the company, its products, procedures and expectations.

    Manual

    A comprehensive training manual and copies of our tour brochures are provided in advance of the training course.

    Workplace training

    The training course includes practical sessions observing experienced Local Hosts working in the hotels and at the airport.

    Training Assignments

    We monitor all new recruits throughout the training, assignments revision is set each day.

    Excursions

    The training course is designed to be instructive and fun with participation on London excursions, visiting attractions such as St. Paul’s Cathedral, Windsor Castle, the Tower of London and seeing a West End theatre show.

    Written test

    The written test is to evaluate your understanding of the training theory. All recruits are expected to achieve a minimum test score to proceed.

About the Globus Family of Brands


The Globus Family of Brands, with its sister companies, is the world's leading tour operator with more than 30 tourism and aviation businesses around the world, serviced by more than 5,000 professionals. Overseas, Globus and Cosmos are the English-speaking world's largest operators of escorted tours of Europe.

Globus, which operates around twice the volume of Cosmos, is the first-class (generally four-star) market and Cosmos the tourist (three-star) market. Monograms features worldwide city stays and is specifically designed for independent travellers.