Welcome to Tourwise of London, the UK and Ireland tour operators for Globus, Cosmos and Monograms.
Established in 1984, we conduct escorted tours throughout the whole of the UK and Ireland. As well as Tour Directors, coach drivers and Local Guides, we have a large team of Local Hosts who are based in the UK – mainly in our London contract hotels – to provide extra assistance to our guests in uncovering the many treasures of the city.
The Local Host team is there to provide our guests with first-class customer service, as well as to promote and sell our sightseeing excursion programme. Professional, well presented and helpful at all times, Local Hosts are also based at airports to provide meet-and-greet servicing and to ensure that our guests are transferred to their hotel with the minimum delay. The Local Hosts create the first and last impression of the company, which is run to airline standards with American service expectations as our trademark.
Do you have a passion for providing exceptional holiday experiences to visitors from all over the world? Then we want to meet you.
Our Local Hosts are reliable, flexible, well presented, and warm and friendly in nature. A willingness to go beyond expectations is second-nature to our Local Hosts, which has earned the company a reputation for exceptional customer service, alongside being professional and fair.
Our main season is from the end of March until early October, and during this time we have a large team of Local Hosts based in London. Each day is exciting and different, and each season passes all too quickly. Sales, administrative and/or cash handling experience is useful when applying to be a Local Host.
Responsible for the smooth running of our Globus and Cosmos hotel hospitality desks.
Responsible for the welcoming and care of our Monograms guests throughout their stay in London, ensuring they get the most out of their holiday.
Based at London Heathrow airport, you are responsible for welcoming Globus, Cosmos and Monograms guests from their flights.
Local Host Recruitment for 2020 commences on Friday 6 March. For applications and any further enquiries please contact firstname.lastname@example.org
Local Hosts are usually allocated to one workplace team for the entire season, usually dictated by where they live.
Hotel Local Hosts work in small teams, providing cover at 1 - 2 hotels.
Airport Local Hosts are based at London Heathrow airport and do not usually accompany our guests on their transfer to their London hotel.
A training course for the new team takes place in Richmond from Tuesday 14th April to Monday 27th April.
The training course includes classroom sessions teaching you about the company, its products, procedures and expectations.
A comprehensive training manual and copies of our tour brochures are provided in advance of the training course.
The training course includes practical sessions observing experienced Local Hosts working in the hotels and at the airport.
We monitor all new recruits throughout the training, assignments revision is set each day.
The training course is designed to be instructive and fun with participation on London excursions, visiting attractions such as St. Paul’s Cathedral, Windsor Castle, the Tower of London and seeing a West End theatre show.
The written test is to evaluate your understanding of the training theory. All recruits are expected to achieve a minimum test score to proceed.
The Globus Family of Brands, with its sister companies, is the world's leading tour operator with more than 30 tourism and aviation businesses around the world, serviced by more than 5,000 professionals. Overseas, Globus and Cosmos are the English-speaking world's largest operators of escorted tours of Europe.
Globus, which operates around twice the volume of Cosmos, is the first-class (generally four-star) market and Cosmos the tourist (three-star) market. Monograms features worldwide city stays and is specifically designed for independent travellers.